Frequently Asked Questions
Frequently Asked Questions
Are Dragon Vaults products handmade?
Many of our products are handcrafted, engraved, customized, or finished specifically for each customer. Because many items are made to order, slight variations may occur and are part of what makes each piece unique.
How long does it take to make my order?
Most orders require approximately 7–10 business days for production before shipping. Production time is separate from shipping/transit time. Complex, bulk, or highly customized orders may require additional time.
Can I personalize my order?
Absolutely! Many Dragon Vaults products can be customized with names, text, logos, artwork, designs, colors, engraving, and other personalized details. Available options vary by product.
Can I submit my own logo or artwork?
Yes. Customer-supplied logos and artwork can be used on many of our products. Please provide the highest-quality file available. We may contact you if changes or a different file format are needed to produce the best result.
Will I receive a proof before my custom item is made?
When a design requires customer approval, we may provide a digital proof before production. Please review all spelling, names, dates, artwork, sizing, and other details carefully. Production may not begin until required approval is received.
Can you make something that isn’t listed on the website?
Possibly! Custom work is a big part of what we do. If you have an idea for something you don’t see on our website, please contact us. We’d be happy to discuss your project and determine whether we can make it.
Do you offer bulk or business orders?
Yes. We welcome inquiries for bulk orders, businesses, organizations, events, teams, gifts, and other special projects. Contact us with the quantity, product, design, and deadline you have in mind.
Can I change or cancel my order?
Contact us as soon as possible. Because many products are made to order, production may begin shortly after an order is placed. We will make reasonable efforts to accommodate changes or cancellations, but they cannot be guaranteed once production has begun.
Can personalized products be returned?
Custom and personalized products are generally final sale unless there is a workmanship defect, the item arrives damaged, or Dragon Vaults made an error producing your order. Please see our Returns & Refunds policy for complete details.
What if Dragon Vaults makes a mistake on my custom order?
We want to make it right. If we make an error in producing your order, please contact us as soon as possible. Depending on the circumstances, we may provide a replacement, repair, or refund.
What if my order arrives damaged?
Please contact us as soon as possible. We may ask for photographs of the item, packaging, and shipping materials so we can evaluate the damage and determine the appropriate solution.
How will I know when my order ships?
When tracking is available, tracking information will be provided after your order ships. Please allow time for the carrier to scan and update the shipment after the label is created.
Do you ship throughout the United States?
Yes. Shipping options and costs are displayed during checkout when available for your destination.
Where are Dragon Vaults products made?
Dragon Vaults is a U.S.-based small business, and our custom work is proudly produced in the USA.
How do I contact Dragon Vaults?
Use our Contact Us page or email us at sales@dragon-vaults.com. If you’re contacting us about an existing order, please include your order number and a brief description of what you need.