Refund policy

Return & Refund Policy

At Dragon Vaults, we take pride in creating quality handcrafted and personalized products. If there is a problem with your order, please contact us so we can work to make it right.

Custom & Personalized Items

Because custom and personalized products are made specifically for you, they are generally final sale and cannot be returned, exchanged, or refunded due to a change of mind, incorrect personalization submitted by the customer, or other customer-requested specifications.

This includes products featuring custom names, text, logos, artwork, designs, colors, engraving, or other personalization selected or supplied by the customer.

Our Mistakes, Defects & Damaged Items

If we made an error in producing your order, your item has a workmanship defect, or your order arrives damaged, please contact us within 7 days of delivery

We may ask you to provide photographs of the item, packaging, and shipping materials so we can evaluate the issue.

When appropriate, Dragon Vaults may offer a replacement, repair, or refund depending on the circumstances.

Non-Custom Items

Eligible non-personalized items may be returned within 30 days of delivery.

To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received.

Please contact Dragon Vaults before returning an item. Returns sent without prior authorization may not be accepted.

Return Shipping

Unless an item is defective, damaged upon arrival, or the result of an error by Dragon Vaults, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations & Changes

Because many Dragon Vaults products are made to order, production may begin shortly after an order is placed.

If you need to cancel or change an order, please contact us as soon as possible. We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once production has begun.

Customer-Supplied Artwork & Information

Dragon Vaults is not responsible for errors contained in customer-supplied information or artwork that are reproduced as submitted or approved. Once a proof or design has been approved by the customer, the customer is responsible for verifying the accuracy of all spelling, names, dates, sizing, layout, and other personalization details shown in the approved design.

Questions or Problems With an Order

If you have a question, need to request a return, or experience a problem with your order, please contact Dragon Vaults through our Contact Us page. Please include your order number and a description of the issue so we can assist you.